Your personal data belongs to you. This Privacy Policy explains exactly what information fv77 collects from Bangladesh players, why we collect it, how it is used and protected, and what rights you hold over your own data.
Please read this Privacy Policy carefully. It forms part of the contractual relationship between you and fv77. By registering an account or continuing to use the fv77 platform, you confirm that you have read and understood this policy. If you have any questions, our support team is available 24/7 via live chat or at [email protected].
fv77 ("we", "us", "our", or "the Company") operates the online sportsbook and casino platform accessible at fv77.vu. As a platform serving players primarily in Bangladesh and other supported international markets, fv77 is committed to protecting the privacy and personal data of every registered user and site visitor.
This Privacy Policy sets out the basis on which any personal data we collect from you — or that you provide to us — will be processed by fv77. It covers data collected through the fv77 website, any associated mobile applications, customer support channels, payment processing integrations, and any other interaction you may have with the fv77 platform or its representatives.
The terms "personal data" and "personal information" used throughout this policy refer to any information that identifies or could reasonably be used to identify you as an individual — for example, your name, email address, mobile number, IP address, payment details, or device identifiers.
Scope: This policy applies to all fv77 account holders, prospective players who have initiated but not completed registration, visitors to the fv77.vu website, and individuals who contact the fv77 support team, regardless of whether they hold an active account.
fv77 collects personal data from you through several channels. The categories of personal data we collect are described in the table below.
| Category | Examples of Data Collected | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, national ID number, passport number | Registration form, identity verification upload |
| Contact Data | Email address, mobile phone number, residential address, city (e.g., Dhaka, Chittagong, Sylhet) | Registration form, account profile updates |
| Financial Data | bKash/Nagad/Rocket wallet numbers, bank account references, Visa/Mastercard last-four digits, transaction history | Deposit and withdrawal operations |
| Technical Data | IP address, browser type and version, device type, operating system, screen resolution, session tokens | Automatic collection via cookies and server logs |
| Usage Data | Pages visited, games played, bets placed, bet amounts, time and duration of sessions, feature interactions | Platform analytics and activity logging |
| Communications Data | Live chat transcripts, support email content, feedback submissions | Customer support interactions |
| Marketing Preferences | Communication opt-in or opt-out status, preferred language, promotional history | Account preference settings, consent records |
When you register an account on fv77, you provide identity and contact data directly through the registration form. Additional data — such as identity verification documents — may be requested at a later stage to satisfy our know-your-customer (KYC) obligations. You also provide data when you contact our support team, respond to a survey, or participate in a promotion.
When you access fv77.vu, our servers and analytics tools automatically record technical and usage data. This includes your IP address, the pages you visit, the sequence in which you navigate the platform, the device and browser you use, and the duration of your sessions. This data is collected regardless of whether you are logged in to an account.
fv77 may receive personal data about you from third-party sources in limited circumstances. These include identity verification partners who confirm the accuracy of the documents you submit, payment processors who confirm the status of your deposit or withdrawal transactions, and fraud prevention services that flag potentially suspicious activity associated with an IP address or device fingerprint.
fv77 uses your personal data only for the purposes described below. We do not use personal data for any purpose incompatible with the reason it was originally collected without first obtaining your explicit consent.
We use your identity and contact data to create and maintain your fv77 account, verify your identity, process your registration, manage your account settings, and communicate with you about your account status. This includes sending transactional emails such as deposit confirmations, withdrawal notifications, and security alerts.
Financial data is used solely to process deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, Tap, SureCash, Visa, or Mastercard). We retain transaction records as required for financial accountability and to investigate any disputed transactions. All financial data is transmitted via encrypted channels and is never stored in plain text.
fv77 has legal and contractual obligations to prevent money laundering, fraud, underage gambling, and the misuse of the platform for criminal purposes. We use your identity, financial, and technical data to fulfil these obligations, which may include sharing certain data with relevant authorities where we are legally required to do so.
Usage and technical data is analysed in aggregated or anonymised form to understand how players interact with the fv77 platform, identify features that need improvement, optimise page performance, and improve the overall betting and gaming experience for players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other regions of Bangladesh.
fv77 uses activity data — including deposit frequency, session duration, and loss patterns — to monitor for indicators of problem gambling behaviour. Where such indicators are detected, our responsible gaming systems may automatically trigger interventions such as notifications or temporary cooling-off prompts, consistent with our commitment to player welfare. For more information, visit our Responsible Gaming page.
Where you have provided explicit consent, we may use your contact data to send you promotional offers, bonus announcements, tournament updates, and other marketing communications relevant to your activity on fv77. You may withdraw this consent at any time by updating your communication preferences in your account settings or by contacting the support team.
fv77 processes your personal data on the following legal bases:
Your right to withdraw consent: Where processing is based solely on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. Withdrawal of consent does not affect your ability to maintain and use your fv77 account for non-marketing purposes.
fv77 does not sell, rent, or trade your personal data to third parties for commercial marketing purposes. Personal data is shared with external parties only in the limited circumstances described below.
fv77 engages trusted third-party service providers to support platform operations. These include payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard network operators), identity verification service providers, cloud hosting infrastructure providers, email delivery services, and customer support tooling providers. Each service provider is contractually required to process your data only as instructed by fv77, to maintain appropriate security standards, and not to use your data for their own purposes.
fv77 may disclose personal data to competent authorities, law enforcement agencies, or regulatory bodies where we are legally required to do so — for example, in response to a valid legal order, subpoena, or regulatory investigation. We will, where legally permissible, notify you of any such disclosure.
In the event of a merger, acquisition, restructuring, or sale of all or a material portion of fv77's business assets, personal data held by fv77 may be transferred to the acquiring entity as part of that transaction. We will notify registered account holders of any such transfer and the applicable privacy terms of the acquiring entity prior to the completion of the transfer.
fv77 does not and will not sell your personal data — including your name, contact details, financial data, or usage history — to data brokers, advertisers, or any other commercial third party for their independent use.
fv77 uses cookies and similar tracking technologies on the fv77.vu website to ensure core platform functionality, remember your preferences, maintain your login session, and analyse aggregate usage patterns. The categories of cookies we use are described below.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Session management, authentication tokens, security (CSRF protection), load balancing | No — required for platform function |
| Functional | Remembering language preferences, preferred payment method, and display settings | Yes — disabling may affect user experience |
| Analytics | Aggregate page view tracking, session duration, navigation path analysis (anonymised) | Yes — opt-out available via account settings |
| Marketing | Tracking of promotional campaign effectiveness; personalised offer delivery (only with explicit consent) | Yes — consent-based; opt-out via account settings |
You may control cookie settings through your web browser's built-in tools, which typically allow you to view, block, or delete cookies. Please note that disabling strictly necessary cookies will impair or prevent access to the fv77 platform. For analytics and marketing cookies, your consent is obtained separately and can be withdrawn at any time.
fv77 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
When the applicable retention period expires and there is no legal basis for continued retention, personal data is securely deleted or irreversibly anonymised.
fv77 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
Your responsibility: The security of your fv77 account also depends on you maintaining the confidentiality of your login credentials. fv77 will never ask you to share your password via email, live chat, or any other channel. If you receive a communication requesting your password, treat it as fraudulent and contact support immediately.
As a data subject, you hold the following rights with respect to the personal data fv77 holds about you. To exercise any of these rights, contact the fv77 support team via live chat or at [email protected]. We will respond to all valid rights requests within 30 calendar days.
You have the right to request a copy of the personal data fv77 holds about you and to receive information about how that data is being processed. We will provide this in a structured, commonly used, machine-readable format where technically feasible.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay. Minor details such as address or contact number can often be updated directly through your fv77 account settings.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent and no other legal basis applies, or where you object to processing and there are no overriding legitimate grounds. This right is subject to our legal obligations to retain certain data as described in Section 7.
You have the right to request that fv77 restricts the processing of your personal data in certain circumstances — for example, while the accuracy of data is being verified following a rectification request, or pending the outcome of an objection request.
Where processing is based on your consent or on contractual necessity, and is carried out by automated means, you have the right to receive your personal data in a portable format and to request that it be transmitted to another service provider where technically feasible.
You have the right to object to the processing of your personal data where that processing is based on fv77's legitimate interests, including profiling for direct marketing purposes. Where you object to marketing processing, we will stop using your data for that purpose immediately.
The fv77 platform is strictly intended for adults aged 18 and above. fv77 does not knowingly collect personal data from individuals under the age of 18. The platform employs age verification measures at registration and at the point of withdrawal to detect and prevent underage access.
If fv77 discovers or has reason to believe that personal data belonging to a person under the age of 18 has been collected, the relevant account will be closed immediately, all funds will be handled in accordance with our Terms and Conditions, and the data will be deleted from our systems without undue delay.
If you believe that a person under the age of 18 has registered an account on fv77, please contact the support team immediately so that appropriate action can be taken.
18+ Enforcement: For adults aged 18 and above only. fv77 takes underage gambling prevention seriously. Age verification may be requested at any stage of the player journey, including at registration, on first deposit, and prior to any withdrawal.
fv77's infrastructure and certain third-party service providers operate across multiple jurisdictions. As a result, your personal data may be transferred to and processed in countries outside of Bangladesh. Where such transfers occur, fv77 ensures that appropriate safeguards are in place to protect your data to a standard consistent with the protections described in this Privacy Policy.
These safeguards include contractual obligations imposed on all third-party data processors through data processing agreements, and the use of recognised standard contractual clauses where applicable. fv77 will not transfer your personal data to a jurisdiction that lacks adequate protections without ensuring that compensating safeguards are operative.
fv77 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered account holders by email and display a prominent notice on the fv77.vu website. The effective date at the top of this page will be updated to reflect the date of the most recent revision.
Your continued use of the fv77 platform following the publication of an amended Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree to the changes, you should cease using the platform and may request account closure by contacting the support team.
If you wish to exercise any of your data rights, raise a concern about how fv77 is processing your personal data, or make a formal privacy complaint, please contact the fv77 Data Support team through the following channels:
fv77 is committed to resolving all privacy-related queries and complaints fairly and promptly. If you are not satisfied with our response to a formal complaint, you retain the right to escalate the matter to the competent data protection authority or supervisory body in your jurisdiction.
Six concrete commitments that underpin the fv77 approach to data protection for every Bangladesh player.
Every byte of data exchanged between your device and fv77 servers travels through a 256-bit SSL-encrypted tunnel. Your credentials, financial details, and personal information are secured in transit at all times.
fv77 does not sell, rent, or trade your personal data to advertisers or data brokers. Your information is used only for account management, payment processing, fraud prevention, and improving your platform experience.
Data collected for one purpose — such as payment processing — is never repurposed without your knowledge. fv77 processes your data strictly within the scope described in this Privacy Policy and your account Terms.
fv77 collects only the data necessary to provide the services you use. When retention periods expire, data is securely deleted or irreversibly anonymised — it is not stored indefinitely as a precaution.
You can access, correct, delete, or port your personal data at any time by contacting our support team. Rights requests are acknowledged promptly and completed within 30 calendar days as a standard commitment.
Every third-party service provider that handles your data — including bKash, Nagad, and identity verification partners — is bound by a data processing agreement requiring them to maintain fv77-equivalent security standards.
Our support team is available around the clock to address any privacy query. Alternatively, explore the full fv77 platform — cricket betting, live casino, and 1,500+ slots await.